Internet Product Support

User Guides

Advanced Modem

Online Presence Builder


Voice Product Support

Business Phone

Dothan customers – please call your support line for assistance.

For customers MD
Business Phone Guide

For customers in IN, IL, OH, MI
Voicemail Instructions
Business Phone Guide
Business Line CommPortal Guide
Virtual Office Guide
Phone Features (Star-Codes)

For customers in AL, FL, GA, SC, TN
Voicemail Instructions
Business Phone Guide
Business Line CommPortal Guide
Virtual Office Guide
Phone Features (Star-Codes)

Hosted Matrix (Cisco)

For customers in AL, FL, GA, SC, TN
Matrix Quick Start Guide
Matrix User Guide
CommPortal Guide
CommPortal Admin Tutorial Video
CommPortal End User Tutorial Video
Virtual Office
Premium Attendant
Phone Features (Star-Codes)

Cisco Phone

Cisco SPA504 Datasheet
Cisco SPA509 Datasheet
CiscoSPA525 Datasheet
Cisco SPA504/509 QuickStart Guide
Cisco SPA504 and SPA509 UserGuide

Hosted VoIP (Polycom)

For customers in IN, IL, OH, MI
Business Phone Guide
Hosted VoIP Polycom VVX300/400 Quick User Guide
Hosted VoIP Polycom VVX600 Quick User Guide
CommPortal Guide: For services installed before 05/15/16
CommPortal Guide: For services installed on/after 05/16/16
CommPortal Admin Tutorial Video
CommPortal End User Tutorial Video
Virtual Office Guide
Premium Attendant
Music On Hold Guide
Phone Features (Star-Codes)

For customers in AL, FL, GA, SC, TN
Business Phone Guide
Hosted VoIP Polycom VVX300/400 Quick User Guide
Hosted VoIP Polycom VVX600 Quick User Guide
CommPortal Guide: For services installed before 05/15/16
CommPortal Guide: For services installed on/after 05/16/16
CommPortal Admin Tutorial Video
CommPortal End User Tutorial Video
Virtual Office Guide
Premium Attendant
Music On Hold Guide
Phone Features (Star-Codes)

Polycom Phone

Polycom VVX300 Data Sheet
Polycom VVX300 Tutorial Video
Polycom VVX400 Data Sheet
Polycom VVX400 Tutorial Video
Polycom VVX600 Data Sheet
Polycom VVX600 Tutorial Video
Polycom IP6000 Data Sheet
2017 July-August Polycom Phone Rebate Form
Polycom Buy Back Program

*Products and services differ by market. Please call for details.